Voicemail Box is a separate voicemail box that is not associated with other objects on the account. Voicemail box has it’s own extension number and may have a phone number assigned.
You may forward calls to Voicemail Box from:
- Auto-attendant menu options or timeout settings
- Hunt Group (Basic or Advanced) menu options or timeout settings
- Virtual extension
- User’s on General Resource Find me Follow Me settings
We will cover the following topics in this article:
Create new Voicemail Box
- Navigate to Unite > Resources & Utilities > click Create.
- Choose Voicemail Box and click Proceed.
- Assign a Name and Extension number.
- Set voicemail PIN
- Enter email address for receiving voicemail notifications.
- Set a Location where this Resource will be used.
- Click Create voicemail box
Edit settings
Navigate to Unite > Resources & Utilities > click on the Voicemail Box name.
You can change the following settings on the General tab
- Update the Name.
- Change the Extension.
- Assign a Phone number for direct dialing from other phone providers.
- Change the Location.
Note: If you made any adjustments on this tab, make sure you click Save Changes before navigating to a different tab.
You can change the following settings on the Voiсemail settings tab
- Upload new voicemail greeting
- Reset PIN
- Set up Operator number
- Change how long messages will be kept on the server before auto-deletion.
Note: Maximum storage for voicemail is 50 Mb regardless of storage time. If the limit is exceeded, no new voicemail messages will be saved. - Enable voicemail transcription
- Change voicemail notification settings:
- change email address for notifications
- include voicemail transcription to the email
- include voicemail file to the email
- delete voicemails on server
- mark voicemail as read after notification sent
- Enable SMS notification
Check Voicemails
There are following options to check the voicemails:
- Receive email notifications
- Via the phone on your account. Press * EXT from any phone on your account > press # when the voicemail greeting begins > enter EXT followed by # > enter PIN followed by #. You will access Command Mode.
- Press 1 to listen to new voice messages
- Press 2 to listen to old messages
- Press 3 for personal options – this also allows you to update your voicemail greeting
You may check all Command Mode optionsin this article.
- Check voicemail via web interface.
Navigate to Unite > Resources & Utilities > click on the Voicemail Box name > navigate to Voicemails tab.
Delete Voicemail Box
- Navigate to Unite > Resources & Utilities.
- Check the Voicemail Box you wish to delete.
- Click Delete.