Zultys Cloud Services

The power of cloud business communications in one seamless solution.

A secure, reliable, and scalable enterprise-class communication solution, without the enterprise-class cost. Your system lives in the Cloud, so there is far less for you to manage and maintain, giving you built in ease of use and peace of mind.

Why So Many Businesses Are Choosing Hosted Communications

Enterprise Capabilities

Enterprise-class communication tools and features

Easily Scalable

Add phones and services as your business grows, supports over 10,000 users

Cost Saving

There is no large upfront hardware investment required

Reliable

Multiple redundant data centers operating 24/7/365 for system protection

Business Continuity

Continuous operation even if your power is out or internet connection is down

Keep Your Business Connected 24/7/365

With a Zultys Cloud Service solution, your communications system resides in a server located in a remote, state-of-the-art data center, and you access it through the internet. Servers are fully redundant with failover protection, backed up by multiple data centers, and are supervised around the clock.

With Cloud Services, you can be up and running very quickly because there is no on-site installation or infrastructure needed. Ongoing administration is simple with the MX Admin interface that enables user management, monitoring, and the ability for you to make changes to your service at any time.

Introducing the Allworx Interact™ Softphone — The New Style of Remote Work

Rochester, NY – June 1, 2020

Allworx Corp., a Windstream company, today introduced its new Allworx Interact™ Softphone to complement its complete line of VOIP phone systems. In addition to its line of Connect servers, and award-winning Verge VoIP telephones, Allworx software products bring valuable features and capabilities to the modern office. The remote user capabilities that the Allworx Interact Softphone brings add significantly to the other ‘Work From Home’ features that Allworx systems already provide.

“The new Allworx Interact Softphone — when added to our Reach Mobility product, plus Verge phones that can be located anywhere, and servers that have built-in conference capability — provide a complete productivity toolset for business users in the office, at home, or on the road. Allworx end-users get all this flexibility without sacrificing any voice quality. Features are seamless across the various products eliminating the confusion of having to switch from one platform to another depending upon the location of the user,” said J. Thomas Elliott, Director of Sales and Business Development at Allworx. “Our Allworx Authorized Resellers have been looking to us for a product that can be used remotely on a laptop that incorporates all the great capability of Allworx Interact — our desktop client. The Allworx Interact Softphone does just that. Presence, drag-and-drop transfer, click to dial, call recording, employee status, and participation in a call queue are all features included in the Softphone. With the complete Allworx solution, the integration of the software makes for a seamless voice communications experience for end-users. They no longer have to learn how to use a desk phone, a remote phone, a smartphone app and a conference bridge that are all separately provided and have limited integration.”

Allworx Interact™ Softphone — The New Style of Remote Work
Interact Softphone includes takes advantage of powerful business integration features, including easy access to internal and external contacts, Microsoft Outlook, receive Salesforce screen-pops and dial-out using the application database, and many more features:

• Click to Dial for outbound calls
• Click to answer on incoming calls
• drag-and-drop for transferring call to another user
• drag-and-drop to park a call to a parking orbit or extension
• Status and Busy Lamp Field indications
• Call recording on demand
• Flexible screen configurations
• Presence setting with flexible ringing arrangements
• Do Not Disturb
• ACD queue participation
• Voice mail access
• Ability to work off the laptop or in conjunction with an Allworx Verge phone
• Access to Contact Information with auto updating

Allworx Provides Complete Onsite, Mobile, and Remote Communications
Allworx Interact Softphone is easily configured by System Administrators and allows easy customization by the end user as to screen size and information flow. With the Allworx Interact Softphone — in combination with Allworx Verge desk phones and the Allworx Reach smart phone application — users get a complete onsite, mobile, and remote work capability in one integrated system from Allworx. 

The Allworx Interact Softphone is perfect for remote users who want to use all the features they have at the office on the Allworx system, but use them seamlessly with just their remote laptop. 

Download Interact Softphone End User Sellsheet

About Allworx
Headquartered in Rochester, N.Y., Allworx is an award-winning maker of VoIP communication systems for SMBs and a wholly owned subsidiary of Windstream. Allworx provides a complete portfolio of VoIP systems, IP phones, network switches and advanced software options to help SMBs create solutions tailored to meet their unique needs. Allworx has deployed many thousands of systems to end users throughout North America and millions of its VOIP phones. Allworx is available to SMBs through a network of 1,000+ independent resellers in the U.S., Canada and Latin America. For more information, please visit www.allworx.com.

About Windstream
Windstream is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. For more information, visit http://www.windstream.com.

Allworx Contact
Frank Haynes
585.421.5566
fhaynes@allworx.com

How To Set Up Auto Attendant On Intermedia Unite

The Intermedia Unite Auto Attendant is an automated system that allows callers to navigate through a set of options by pressing keys on a touchtone phone. You can set options to redirect callers to another Auto Attendant, Hunt Group, or to a particular user. Callers can dial an extension anytime if they already know the extension they want to reach, with Dial by extension enabled.

You can have several multi-level Auto Attendants with different local and/or toll-free numbers assigned.

Note: The primary phone number cannot be unassigned from the Auto Attendant. To release the main number, you need to swap it with another spare phone number on the account. Released numbers can be later assigned to a user, a Hunt Group, or any other object on the account. Toll-free numbers cannot be used as primary users’ numbers.

The basic steps for setting up Auto Attendant are:

1. Enable the Auto Attendant and assign a phone number.
2. Assign additional phone numbers for your Auto Attendant.
3. Add Receptionist Groups which is an option that forwards incoming calls directly to certain users or phone numbers before the call goes to Auto Attendant.
4. Set up Auto Attendant Schedule so the menus would switch automatically.
5. Set up Auto Attendant’s timeout setting which defines the amount of time from the point the greeting finishes playing until the Auto Attendant directs the call to the selected timeout setting.
6. Set Business Hours options that will correspond to the keys callers press.
7. Set up Events that override the usual schedule on a monthly/yearly basis.
8. Record and upload a greeting, which tells callers what the menu options are.
9. Set up Auto Attendant Voicemail.
10. Verify Auto Attendant setup.
11. Delete Auto Attendant if it is no longer needed.
12. Enable Call Routing Override if it is needed to re-route the Auto Attendant to one phone number/extension.

Note: if your Auto Attendant menu has options to redirect callers to a particular user or Hunt Group, you need to assign phone number and extension to the user or create the Hunt Group before setting the Auto Attendant option. Read the Knowledge Base articles on How Do I Create And Manage Intermedia Unite Users? and Managing Hunt Groups on Intermedia Unite

Enabling Auto Attendant:

1. Navigate to HostPilot® Control Panel > Services > Unite > Auto Attendant > click Create Auto Attendant button.
2. In the initial setup, you must:
   • Enter in a unique Name
   • Enter an Extension number
   • Assign a Phone Number from your available pool, via the drop-down field
   • Choose file that will play as During call transfer music: organization MOH, Ringback tone or custom music.

Telco Wiz Service Offerings:

• Patch panel installation & termination
• Voice & telephone cabling / wiring
• Network cabling and hardware testing & certification
• Data Cabling (cat5e, cat6, & fiber optic LAN cable installation)
• Wireless APs
• Fiber Installation
• Dmarc Extensions
• VoIP Phone Systems
• Security Camera Systems (repair & Installation)
• Telecom Sales & Support (all Carriers)
• Allworx Phone System Sales & Service
• Zultys Phone System Sales & Service
• Hosted Phone System Sales & service

Please call 404 991 2664 or 404 557 7878 for a free quote.

Serving the Metro Atlanta area Roswell/Alpharetta/Johns Creek/Dunwoody/East Point/College Park