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VoIP Phone Systems, Atlanta, GA Telco Wiz Inc Carrier Services, Authorized Zultys Reseller, Authorized Zultys Service Provider, Authorized AllWorx Reseller, Authorized AllWorx Service Provider, APEX Award Winner, Customer Service Oriented. 404-991-2664 info@telcowiz.com |
There are big changes roiling the waters of the telecommunications market.
Nortel is dead, what has been suspected is now confirmed. As reported in The Telecom Blog, Avaya has announced it is killing off the Nortel flagship BMC phone system and retiring all support for what was once one of the world’s most widely sold business phone systems. The product line will be terminated in 2012, and by 2015 all support for the Nortel system will have been completely ended.
Mitel is in the throes of a painful restructuring and has decided to abandon the under-100 user market — the “S” in SMB. It announced recently that it will focus its products and support on the mid-size and enterprise market from 100-2,500 users. As their new CEO Richard McBee told Channel Reseller News, Mitel views the “S” in SMB as just a “financial transaction” as opposed to a market that requires more personal attention and “best in breed” solutions.
Really? Here at Zultys we think every customer is valuable and deserves a “best in breed” solution — especially when the “S” in SMB comprises over 80% of the businesses in North America and other markets! Zultys’ flexible solutions cover the full range of company needs, from 1-10,000 users.
It’s time to help your customers understand that if they have been using a Nortel or Mitel system, they can find a steady solution in Zultys. Please contact your Zultys RSD today to see how Zultys can help your customers make the transition from roiling seas to smooth sailing.
Regards,
Zultys Marketing
VoIP (Voice over Internet Protocol) phone systems can be mystifying to many people. A “system” is by definition a group of items forming a unified whole. VoIP PBX phone systems vary greatly in their features, capabilities, size, form factor, telephone carrier service connectivity, cabling, connected phone sets, etc. Although VoIP technology has evolved greatly over the past decade, such fundamentals of IP PBX systems as how they operate and what they require to perform reliably has not changed. That is the focus of this paper.
For starters, a common misconception is that VoIP means that phone calls are carried primarily over the Internet. Although that capability exists, the “Internet” as used in “Internet Protocol” has nothing to do with the World Wide Web. It really should be spelled “inter-net” — between networks. And, a definition for “protocol” is that it is just a technology rule or standard, in this case for enabling the transport of voice data packets over a network. That network can be a local area network (LAN) that is within a building, a wide area network (WAN), and yes, the Internet itself.
If using the Internet, connectivity to the IP PBX is achieved through SIP (Session Initiated Protocol) trunks (lines) and the communications are managed by an Internet Service Provider (ITSP), the equivalent of the “phone company”. SIP represents another industry standard protocol, and the trunks can be a broadband T1 circuit, DSL, Cable Modem, etc.). If one uses SIP trunks, does it then preclude standard connectivity to the public switched telephone network (PSTN) using analog trunks and/or a Primary Rate Interface (PRI) circuit? No. All can coexist on the PBX opening up a new world of communications capabilities and savings including remote worker communications, inter-office system integration, least cost routing of phone calls including international calling, unified communications, effective “find me” routing of calls, lower line costs, etc.
As a result, Zultys’ MX line of IP PBX systems allows our customers to be able to use a variety of trunks in the most effective way. For example, a company might use PSTN trunks for most of its inbound or local outbound calls while using SIP trunks for lower-cost long distance calls. In fact, that company may use two or more ITSPs on SIP trunks. One for domestic long distance calls, one for international calls and several that have a low rate for calls to a specific country. Moreover, the Zultys MX automatically manages these least cost routings greatly reducing communications costs. IN MANY CASES, THESE SAVINGS ARE SUFFICIENT TO PAY FOR THE PHONE SYSTEM ENTIRELY!
OK. However, can you depend on SIP trunking for providing business-level communications?
Yes. IF it is done correctly!
Briefly, the way VoIP works is that voice energy at the phone is converted to packets of digitized voice data that are transmitted over data networks and then reconverted at the destination. Each SIP conversation typically requires 84Kilobit of network bandwidth. (The use of voice compression algorithms can reduce this need.)
So, here is how to roll out CORRECTLY a VoIP phone system in your Enterprise:
1.Decide if your voice network and data network should be converged onto one network or if it would be better to keep them separate.
2.If converging the two onto one network, perform a DETAILED network analysis. Will it be able to have adequate bandwidth, can it provide for a guaranteed quality of service (QoS), is your firewall VoIP-friendly, etc? An analysis by a qualified, outside firm often is a worthy investment.
3.Ensure that your network is cabled properly for the phone sets (CAT 5e is the minimum today and CAT 6 is quickly becoming the de facto cabling standard with video communications a growing requirement. Test your cable structure. Are any cables pinched or noisy? Be sure that none of your cables exceeds 100 Meters in length.
4.NEVER daisy chain switches (switch to switch) – this piggybacking causes major slow downs of network traffic, affects QoS and can cause unpredictable results.
5.Remove all network hubs.
6.Use single, layer 3. QoS, power over Ethernet (PoE) Switches.
7.Use enterprise-level antivirus software on all servers and client PCs.
8.Ensure that you have running a business class, server-based spam filter appliance or a hosted spam filtering solution. Hosted anti-spam systems have the advantage of filtering the spam before it enters into your network.
9.Monitor which users are abusing your network bandwidth e.g. are users running applications for downloading music or streaming video or audio all day?
10.Require DEDICATED BANDWIDTH for your SIP trunks. Some providers also allocate additional bandwidth dynamically when required, giving priority to voice traffic.
11.Ensure that QoS routers are used end to end – meaning the provider has a QoS router(s) on its end, as well.
The investment in this structure provides for a high ROI by having optimal and reliable corporate voice and data communications.
Now, let us look at the requirements you need for your single office, home office and traveling staff to connect to your phone system. Each one needs a SIP phone (or SIP softphone) and access to a broadband connection, of course.
Most likely this broadband connection is a consumer grade DSL or cable modem service that provides asymmetrical upload/download bandwidths, Additionally, the actual bandwidth available can vary widely depending on the number of other subscribers of the provider that are using this shared network at any particular point in time and how they are using it.
To best minimize connectivity problems with remote workers:
1.Have the worker test that Internet service provider’s speed by having running any of the free test tools available on the Internet. Insist that they have the ISP correct a problem. (A service speed upgrade for the service may be needed.)
2.Have them use a modern, quality router/firewall that includes QoS functionality
3.Ensure that everyone on their network is running quality malware-prevention software on all PCs and that all PCs are current with the latest security updates.
4.Finally, the PBX must be programmed to route 911 calls received from the remote worker’s phone to the proper, local 911 location for that worker.
With these preparations, you will end up with a powerful, reliable, excellent communications system.
And, excellent phone communications is the hallmark of successful companies.
Related Links:
•Products: Business VoIP Phone Systems
•Products: Zultys MX250: Business PBX Systems
•Products: Zultys MX30: Small Business Phone Systems
•Products: Business Telephone Systems
•Products: Best IP Telephony Equipment
•Solutions: VoIP PBX
•Solutions: VoIP Phone Systems Solutions
•Solutions: Call Center Solutions
•Solutions: Unified Communications
•Solutions: Multi-Site & Branch Offices Solution
About Zultys
Based on open standards, Zultys Inc., a Silicon Valley company founded in 2001, manufactures feature-rich VoIP Business Phone Systems that easily scale to thousands of users. Zultys makes your business needs our priority. Our solution supports Mac, Windows 32 or 64 Bit or Linux users and integrates features such as soft-phone, Find me-Follow me, Presence, Secure Chat, Tele-worker support, Inbound Contact Center, IVR, ACD, Call Recording, Fax Origination/Termination, Cell Phone Twinning and much more. Zultys delivers on the promise of Unified Communication from open interfaces such as SIP to rich applications and networking. Not only is our solution cost effective, it also provides the highest energy efficiency with its compact single server all-in-one design. Zultys’ distributed architecture also helps companies maintain high availability, while being simple to install, manage and scale. For more information, visit us at http://www.zultys.com.
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Telco Wiz is a certified reseller and dealer for Zultys and AllWorx in Atlanta, GA. If you need a VoIP System; please give us a call. We are happy to help! 404-991-2664
Web Conferencing
Zultys MXmeeting™ optional appliances are powerful productivity tools for the MX IP PBX platforms. There are 4 models in the MXmeeting family. The M200 and M500 offer exceptional functionality and flexibility in a small appliance. Measuring only 9” x 6” x 1.4”, (230mm x 152mm x 35mm) the Zultys MXmeeting appliance quickly and easily connects to the MX30 or MX250 platform. MXmeeting operates in both PC and Mac environments.
The M200 starts with 10 conference attendees in 2 concurrent meeting rooms and is expandable to 20 conference attendees in 4 concurrent meeting rooms. The M500 starts with 20 conference attendees in 5 concurrent meeting rooms and is expandable to 100 conference attendees in 20 concurrent meeting rooms
MXmeeting delivers unmatched return on investment by equipping clients with the collaboration tools they need today. The ability to connect with multiple remote workers, screen-share during projects, and provide real-time online support for customers transforms MXmeeting into one of an enterprise’s most valuable assets.
Like all Zultys products, MXmeeting is easy to configure and even easier to use. Create meetings on-the-fly instantaneously. Join a scheduled meeting within 5 seconds. Send invitation directly to attendees’ Outlook Calendar. Make presentations more interesting through interactive audience participation. And much more…
MXmeeting is a web-based conference device that offers a full array of sophisticated features for a surprisingly low investment. MXmeeting allows clients to –
Conduct web conferencing with participants anywhere in the world at a moment’s notice via the Internet
Provide sales presentations and product demos via screen share sessions with one or multiple customers
Meet and collaborate worldwide
Offer training or e-learning for employees or clients
Deliver remote support in real-time
Take control of a remote computer with one click of the mouse from your client interface
Enhance IT efficiency through the ability to transfer files and reboot remote computers
Provide remote access and maintenance to customers
Access office or home computers remotely without cumbersome applications like PC Anywhere or TelNet
Conduct web seminars as an alternative to the cost and stress of travel
MXIE, Zultys’ desktop unified communications client application, is fully integrated with the MXmeeting environment. Start new or join existing web conferences without ever leaving the MXIE user interface screen or launching a browser. Set up an audio conference session in seconds without distributing a bridge number to your invitees or having to dial into a new phone number each time. Zultys MXmeeting provides web conferencing that is truly and fully integrated with the MX IP PBX system.
Need more power? To accommodate larger conferencing requirements, Zultys MXmeeting is also available as the M800 and M1000 models. The M800 starts with 100 conference attendees in 25 concurrent meeting rooms and is expandable to 200 conference attendees in 50 concurrent meeting rooms. The M1000 scales even larger and starts with 200 conference attendees in 50 concurrent meeting rooms and is expandable to 2,000 conference attendees in 200 concurrent meeting rooms
Zultys Receives Unified Communications® Magazine’s 2010 Product of the Year Award
SUNNYVALE, CA –(Marketwire – April 12, 2011) - Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, announced today that TMC, a global, integrated media company, has named its advanced MX250 IP phone system a recipient of its 2010 Unified Communications magazine Product of the Year Award.
Zultys’ pure open standards-based SIP Unified Communications solutions seamlessly integrate voice, data, video, presence and mobility into a single corporate unified communications system. Zultys Unified Communications solutions help businesses reduce costs, boost productivity, and provide the lowest total cost of ownership and fastest ROI of any system available.
Based on Linux and open SIP standards, the MX250 IP PBX is a feature-rich, enterprise-class business IP telephone system that supports high-quality voice and unified communications services for up to 250 users on a single appliance. The system is ideal for all businesses and organizations and can be seamlessly expanded to support up to 10,000 users in 128 offices across an enterprise-wide unified communications system.
“We are excited to receive Unified Communications Magazine’s 2010 Product of the Year Award for our advanced MX250 IP PBX phone system,” said Neil Lichtman, chairman and CEO of Zultys. “At Zultys, our top priority is providing solutions that are easy to deploy, maintain and use, and we are thrilled that this recognition reflects our ability to give our customers what they need. We are also thankful for our channel partners who are dedicated to delivering our innovative IP phone systems and unified communications solutions to the marketplace with the highest level of customer satisfaction.
“Zultys has proven they are committed to quality and excellence while addressing real needs in the marketplace. Unified Communications is pleased to grant a 2010 Product of the Year Award for the MX250 IP PBX phone system,” said Rich Tehrani, CEO, TMC. “We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from Zultys in the future.”
Product of the Year Award winners are published in the April 2011 issue of Unified Communications magazine. For more information about TMC, please visit www.tmcnet.com.
l to medium enterprises, Zultys delivers a powerful, feature-rich communication system that is easy to use. For our channel partners, Zultys ensures customer satisfaction by delivering a fully supported solution that is easy to deploy and maintain.
